RACQUEL SMITH

8 years working in condominium property management, working for 3 different companies prior to joining Best Practices, moving to expand knowledge base of different sectors of the condominium industry and to increase experience.

EXPERIENCE

• Engage with clients, particularly on resolving physical building issues
• Assist with handover from previous management companies to ensure client records are complete
• Apply project management skills to client sites
• Work with company founder to contribute to company best practices

PORTFOLIO CONDOMINIUM PROPERTY MANAGER
Downing Street Property Management

Managed a portfolio of industrial/commercial/office condominium properties composed of 12 sites situated throughout downtown and the western regions of the GTA.

• Developed budgets for each corporation
• Arranged Turnover meetings for newly registered condominium corporations
• Coordinated with developers during turnover to assist owners with transition
• Assisted owners with Section 98 agreement preparation, approval and execution
• Recovered utility overpayment ($526,000) for commercial corporation through investigation and perseverance with Municipality
• Personally responded to after-hours emergencies for efficient remedy and damage mitigation
• Provided timely response to Board and owner requests/queries

SENIOR PROPERTY MANAGER (Maternity Contract)
Maple Ridge Community Management

Managed a multi-corporation site, consisting of 432 units: comprised 3 towers plus of high rise and townhomes with shared facilities.

• Developed budgets for 3 corporations and shared facilities
  
• Conducted analysis and comparison of four ongoing Class 1 Reserve Fund Studies; compared to prior studies to ensure accuracy and appropriate allocation of costs
  
• Aligned competing and mutual demands of site clients for optimal efficiency and customer satisfaction
  
• Assisted corporations with ongoing legal issues to prevent further escalation
  

PROPERTY MANAGER 
Brookfield Condominium Services

Managed a high-rise tower, consisting of 571 units with both residential and commercial components, governed by complex Reciprocal Cost Sharing Agreement.

• Developed corporation budgets, successfully balancing required spending with owner demand to keep fees low and resolve substantial accumulated deficit  
• Eliminated accumulated deficit ($500k) within first year on site through contract re-negotiation and cost reduction through all available energy efficiency initiatives
• Negotiated CCDC2 contracts for major capital projects: complete HVAC equipment retrofit (heating and hot water boilers, chiller and cooling tower, circulation pumps for loop, new BAS fully integrated with all new equipment) and complete building envelope rehabilitation
  
• On call 24/7, responded to emergencies quickly and effectively
  
• Extensive experience with disaster remediation efforts and subsequent restoration projects due to class 3 flood damage
• Completed energy savings initiatives including lighting retrofit; Upgraded booster pump package
• Emergency Generator Fuel System Upgrade in compliance with all current TSSA regulations and requirements

Managed 3 high-rise towers, consisting of 1197 units with both residential and commercial condominium corporations with  2 shared facilities Corporations

• Developed corporation budgets, successfully balancing required spending with owner demand to keep fees low
• Managed entire complex with minimal head office oversight during Senior Manager absences and vacations
• Identified reputable contractors, reviewed proposals and contracts, recommended preferred suppliers
  
• Balanced fairly competing demands and priorities in portfolio management
  
• Extensive experience with disaster remediation efforts and subsequent large- scale restoration projects due to fire and flood damage

EDUCATION

BACHELOR OF APPLIED SCIENCE (B.Sc.) 

York University

 
REGISTERED CONDOMINIUM MANAGER OF ONTARIO

POST GRADUATE CERTIFICATE: Appraisal Institute of Canada

Foundations of Real Estate Appraisal

Seneca College/ University of British Columbia

REAL ESTATE SALESPERSON LICENCE

Ontario Real Estate Association

Real Estate Law, Real Property Management, Land Structures and Real Estate Trading, Real Estate Transaction (General), Real Estate Transaction. (Residential)