EXPERIENCE
FOUNDER AND PRESIDENT
Best Practices Property Management
- Leads the team to deliver results and exceed expectations
- Expert in addressing complex issues
- Communicates frequently with directors so they are advised of all activities
- Delivers detailed monthly reports; ongoing tracking of all projects
- Ensures compliance with legislation and regulatory environment
- Creates procedures to address critical issues in a community
- Pro-active about suggesting improvements for Board consideration
- Provides thorough financial reporting and effective budgets
- Specializes in rehabilitation of corporations in distress
COMMUNITY DIRECTOR Maple Ridge Community Management (Associa)
Regional Manager for high-end residential condominiums
- Member of Leadership Team; focus on special projects and company policies.
- Designated company expert in new condominium legislation and its implementation.
- Earned loyalty from team (managers and support staff) through coaching and support; turnover far below industry norm.
- Built successful relationships with Boards of Directors to ensure contract retention.
- Instructor of “Financial Planning for Condominium Managers”.
INSTRUCTOR (PART-TIME)
Humber College
Teaches “Financial Planning for Condominium Managers” and "Condominium Administration and Human Relations"
[Courses required by Ontario government to obtain condominium property manager licence]
PROPERTY MANAGER
Crossbridge Condominium Services
Managed prestigious condominium in Yorkville (250+ suites)
- Developed in-depth knowledge of building mechanical systems.
- Actively addressed flooding issues to improve insurability of corporation and reduce deductibles.
- Instructor of “Financial Planning for Condominium Managers”.
PROPERTY MANAGER
ICC Property Management
Managed condominium with many amenities (400+ suites)
Managed portfolio of 3 exclusive condominiums in Yorkville
- Managed property for the developer (pre-turnover); managed properties through Performance Audits.
- Managed ten corporation-employed security guards, introducing new standards.
- Instructor of “Financial Planning for Condominium Managers”.
BUSINESS OWNER
Federal Publications Inc., Toronto, ON/Montreal, QC
Retailer/Wholesaler, plus on-line stores (English and French)
- Built business into leader in its field; achieved success as largest seller of Canadian government publications and maps.
- Earned long-term staff loyalty: average tenure 15+ years.
- Achieved long-term customer relationships: many 25+ years.
- Developed and maintained company websites and social media profile; accounted for 30% of total revenue.
EDUCATION
MASTERS OF BUSINESS ADMINISTRATION
Ivey Business School
Top 10% of Class
HONORS BACHELOR OF ARTS (Business Administration)
Ivey Business School
REGISTERED CONDOMINIUM MANAGER (ACMO)
Ongoing commitment to learning; participation in numerous seminars and training sessions.
SOCIAL MEDIA MARKETING CERTIFICATE
George Brown College, Toronto, ON
Facebook Marketing; Social Media Marketing; Video for the Web; Twitter Marketing; Community Management; Social Media Metrics, Analytics and Management Tools; Blogging for Your Organization.
WEBSITE DESIGN
George Brown College, Toronto, ON
Centennial College, Toronto, ON
Ontario College of Art and Design, Toronto, ON
VOLUNTEER
Board of Directors,
Association of Condominium Managers of OntarioAdvisory Committee, Condominium Management Regulatory Authority of Ontario
Condominium Management Education Committee, ACMO - Editor 2018 edition “Financial Planning for Condominium Managers”
Class Liaison and Chair of Homecoming Committee, Ivey Business School
- 2015 Recipient of Alumni Award for Outstanding Service
Condominium Board of Directors- President, MTCC 843
- Treasurer, MTCC 843
- President, MTCC 854
- Director, MTCC 932
- President, MTCC 973
- Treasurer, MTCC 973
- Chair, MDR Shared Facilities Committee