A highly-experienced manager with over 7 years in condominium property management, specialising in luxury high-rise condominium corporations. Holds a General Licence, and the Registered Condominium Manager designation.
EXPERIENCE
PROPERTY MANAGER Maple Ridge Community Management (Associa)
Managed luxurious 29-storey building with 579 units
- Completed multi-faceted site-wide projects involving extensive coordination with contractors and owners
- Achieved a building-wide Kitec piping removal/replacement project for more than 500 units; complex legal issues
- Mentored site administrator to develop skills and potential
- Worked to solve complex problems, determining the most effective and cost-efficient solution
- Acted rapidly in a wide variety of emergency situations (structure collapse, glycol loss, building heat/electricity/water loss events, major flooding of more than 50 units)
- Worked with engineers and contractors to resolve a variety of building issues, including water penetration
- Applied educational learnings (Degree in Psychology) to provide insight into resident behaviour with understanding of a variety of perspectives and motivations
- Ability to negotiate and mediate led to successful outcomes for complex owner/resident issues, including hoarding
- Executed multiple objectives concurrently in a short period of time
- Supervised a large on-site team to ensure all working to common goal
PROPERTY MANAGER
Crossbridge Condominium Services
Managed exclusive boutique building of 110 units
- Conducted multiple large scale replacement projects of key pieces of building infrastructure, including: cooling tower (required closing Yonge Street for the crane) and make up air units
- Successfully completed balcony and balcony railing restoration project
- Implemented communication strategy to improve community engagement
- Demonstrated sensitivity to all demographics and age groups of the community
- Built strong relationship with the Board of Directors to facilitate effective decision-making
SITE ADMINISTRATOR
Crossbridge Condominium Services
High-end building in Yorkville of 284 units
- Respected for ability to communicate with owners/residents with an open mind and empathy.
- Educated residents on complex situations that arise in condominium environments, including unexpected catastrophic disasters.
- Diligent in applying collections policy and resolving outstanding unit accounts
- Took initiative to introduce many processes and procedures to bring organization to the building operations.
- Entrusted to handle day-to-day management responsibility during an extended transition period between managers.
- Exceeded expectations, mastered the role and was quickly promoted.
EDUCATION
BACHELOR OF ARTS DEGREE WITH HONORS IN PSYCHOLOGY
York University
REGISTERED CONDOMINIUM MANAGER DESIGNATION
Association of Condominium Managers of Ontario
DIPLOMA IN POLICE FOUNDATIONS
Seneca College
Ongoing continuing education to expand knowledge of current issues in condominium property management
