IT Infrastructure Maintenance and Management

Many IT departments are facing cutbacks and outsourcing.  In order to remain competitive, it is not uncommon to find one technician managing 400 users. Answering angry calls about poor performance and response times is a thankless and stressful position to be in.

As organizations strive to become more efficient in day-to-day operations and to consistently meet IT service levels a proactive position is much more efficient than a reactive one.
It prevents disruptive events, ensures a smooth-running data center, and eliminates down time spent fighting performance fires.

BPPM's aim is to to provide the highest quality support services in the industry. To achieve this BPPM has a portfolio of services to choose from that covers every aspect of the IT life cycle.

•  Planning stage, encompassing consulting, design and 
   validation.

•  Implementation, from the procurement of equipment,
  deployment, installation and user training.

•  Operation, including problem solving, support, monitoring,
   maintenance and general management.

•  Migration, controlling changes, moves, upgrades or de-
   installation.
 
                            WE GET IT RIGHT

Helpdesk Services
Helpdesk Services  is the central point of contact for the entire BPPM services portfolio. BPPM's comprehensive helpdesk solutions can incorporate a wide breadth of activities from a complete customer service desk, handling product and company inquiries, through to entitlement checking, service subscription advice, technical support, and full call management. MORE...

Maintenance Service
Maintenance Service, a single point of contact in a complex multi-vendor environment. Break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels. BPPM will meet all provision of service required by the sensibility of your systems, on-site based engineers and parts or immediate swap of equipment for ensured continuity in critical operations.  MORE...

Network Services
BPPM's network expertise and knowledge is beyond any question. This capability has a goal to offer the best of breed in network support infrastructure to our customers  From local troubleshooting to remote fixing, performance monitoring and consulting, BPPM's network services serve today any size of company.

Equipment Procurement Services
Procurement Service offers a vendor independent approach with all major IT manufacturers (hardware, software, consumables). The service encompasses the entire process management from order, delivery, installation and support.

Installation Services
Installation services for desktop, server and network systems, coordinated locally, regionally and globally, with a full service capability. Moves, changes and add-ups recorded accordingly for further track record and warranty management, international coordination with vendor deliveries, hot-staging and testing of your system across all your locations. Finally, care for your company and the environment through disposal of components from redundant systems.

Project Planning and Management Services
Efficient and responsible project management is key to any successful enterprise delivery. No matter how carefully planned a scheme is, without the competent supervision and coordination at all phases of the implementation, any project is likely to become an indescribable headache.

System Design and Migration Services
One does not becomes one of the leaders in the IT industry without a cutting edge expertise, results and capability in system technology.

Training and Education Services
BPPM can offer unrivalled training experience, capability and reach; nothing less that you would expect from the world’s largest IT training company. We can offer customized training not only with your hardware and software but also in Leadership Training and Team Building.

Managed Services
Managed Services, providing one-stop shop for the coordination of existing contracted service providers, globally and locally, with additional value-added services such as evaluation, control and accountability.

           


Since every business environment has it's own unique needs and challenges. That's why we offer two types of IT Maintenance services to choose from.
 
RETAINER SERVICES

Our team of experienced engineers can provide your company with fast and reliable servicing on a retainer basis. This service is offered to you in increments of 10 hour blocks of time that Use this time as needed. There is no time limit on its use. The minimum time for a service call is a one hour minimum and used in 15 minute intervals. The price for time is at a 15% discount below the normal service rate and does not include hardware. You will receive an additional 5% discount if purchased in two consecutive months or blocks of time. Many companies use this service until they can determine their long term needs.
 

MAINTENANCE CONTRACTS

BASIC

      Service Call

• Service and support provided in 1 hour minimums;
  ½ hour if within 3 miles of BPPM office.
• Phone consultations billed in 30 minute increments.
• Work performed is documented on a service call work order.

ESSENTIAL

      Rollover Maintenance Contract

• Around the clock business critical environments
• Response within 4 hours; service provided within 24 hours.
• Service and support provided in 1 hour minimums; ½ hour if within 3 miles of BPPM offices.
• Phone consultations billed in 15 minute increments.
• Monthly activity statements of all billable work with summarized contract utilization.
• Remote administration and monitoring recommended.
• Twice-monthly on-site maintenance visits by an engineer, minimum.
• Remaining hours rollover to the following month through end of contract.
• Six month minimum commitment.
• Savings: 5% off the second consecutive 6th month contract

PREMIUM

      Custom Maintenance Contract

• Services customized to your business and support needs, with prioritized response and service time.
• Phone consultations billed in 15 minute increments;
  calls less than 5 minutes are free of charge.
• Additional hour for every 10 hours contracted.
• Monthly activity statements of all billable work with summarized contract utilization.
• Remote administration and monitoring recommended.
• Weekly on-site maintenance visits by dedicated engineer.
• Twelve month minimum commitment.
• Savings: 5% off second consecutive 6th month, 10% off consecutive 12th month.
  
  We looking forward to speaking with you to discuss your needs and our capabilities in more detail.